Helpful Hints for Maintenance Requests

Whether you’re new to apartment living or just moved in, apartments just like homes or condos will need maintenance over their lifetime to maintain a livable environment. At some point an apartment renter/leaser will need to contact their landlord or leasing company to get some type of maintenance work performed.

Examples include sticky doors and locks, drainage issues in the sink, shower or toilet, various apartment amenities like a broken washer & dryer, refrigerator issues and so on.

If you can remember one thing, the Golden Rule For Maintenance Requests should always be to put it in writing either by letter or email. The advantage of communicating by email is you have an electronic record of the interaction.

Trust but Verify (Landlords Are Not Exempt)

While it’s amazing to have a great relationship with your landlord or property manager, the number one rule should be to send your maintenance issues in writing. This not only provides you with a record of the issue, it also provides proof should it become necessary.

Landlords and leasing managers are people too and sometimes things can get overlooked.

By sending an electronic maintenance request (email), you will have an audit trail with dates and times and any electronic conversation that may have occurred.

It also helps the rental agency quickly reference the request and possibly prevent unwanted arguments.

Be Polite and Formal

When and if something breaks, be polite about the situation and describe the issue in as much detail as necessary. Things break and not always at the most convenient times. Don’t let your emotions about the situation sour the issue. Be cordial and formal.

If the apartment complex has an official maintenance request form (online or in office), fill them out according to the apartment policies. After filling out the form send yourself an email of the issue and include a date and time that the maintenance request was filled out.

If no official request form exists, create an email describing the issue and if possible what you expect once fixed. If you had previous conversations or contact about the issue, note dates and times.

Make sure to submit the information through the proper channels and to the appropriate person or persons.

Be Patient

Maintenance Issues are usually triaged based on type of issue and are usually assign degrees of urgency. Obviously if you have water coming out of your ceiling that would be a very high priority where as a squeaky door would be a low urgency maintenance issue.

Your leasing office will usually provide guidelines for maintenance requests and what to expect should one occur.

If after a reasonable amount of time the issue hasn’t been resolved, address it again with your apartment manager using proper channels. Provide any proof of previous requests and what if anything communication has been forthcoming.

Keep Records

Be sure to keep all maintenance related work records for future recall if necessary. It may be that you rented/leased a lemon of an apartment and you may be able to switch out to a new apartment or even terminate a lease if the apartment rental agency isn’t providing adequate maintenance.

Holiday Tips For Your Pets

With the holiday season upon us don’t forget your furry friends.

For those that are new cat and dog owners you may not know all the ins and outs of being a parent to these often crazy critters, especially during the holidays. Even veteran owners may get distracted over the holidays with all the parties, family gatherings and other distractions the holiday season brings.

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Holiday Tips For Your Pets

To make your holiday season enjoyable and safe for your pets, we wanted to provide some safety tips to think about.

  • Holly, Mistletoe and Poinsettias is Poisonous

  • Christmas Trees

  • Chocolate Is Toxic

  • Noise Makers

  • Traveling With Your Pets

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Holly, Mistletoe and Poinsettias

While these plants and decorations are fun, they are possibility dangerous for cats and dogs. They are known to be poisonous and something you should try to keep out of reach.

If you choose to bring home these plants and decorations, put them in places where you can monitor them and place them out-of-the-way of your furry friends paws, claws and teeth.

The Christmas Tree

Every year Christmas trees are decorated with lights and all sorts of fun ornaments cats love to play with. If you do buy a Christmas tree this year, make sure it has a good stand and doesn’t contain ornaments that could possibly choke your cat or dog.

Also watch out for the occasional tree climber. Cats love to venture to high places and what better place climb than a Christmas tree.

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Chocolate Is Toxic

Who doesn’t love chocolate cookies, candies and sweets. It turns out that chocolate can be lethal to cats and dogs. If your 4 legged friend does ingest chocolate don’t panic, but you will probably want to contact your local veterinarian for advice. You can also contact the ASPCA Animal Poison Control Center National Hotline 888-426-4435 if you’re unsure.

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Noise Makers

Remember a pet’s hearing is much more sensitive than ours. Every year animal shelters get an uptick in lost animals being brought to them. For New Years, keep your cat and dog inside and if possible in a room that is insulated to outside loud noises.

Some veterinarians will also advise sedatives for pets that are extra sensitive to noise and are overly-anxious.

Traveling With Your Pets

If you plan a big getaway for the holidays with your pets, make sure they have up to date ID tags. Actually make sure they have up to date IDs even if you leave them at home or at a boarding house.

Traveling to new locations can often be very exciting or scary for your pets depending on their temperament. Cats usually get a bit freaked out when traveling. Dogs usually love the adventure.

Make sure to bring a kennel if needed and also your pets favorite toys and sleeping beds. Don’t forget to bring their food!

Follow these tips and your holiday season will be merry and joyful for everyone, including your four legged friends.